Contact AutoCheck
Do you have any questions?
If you are looking for a quick answer to a question, you should view our useful information pages.
Alternatively you can send us a query online.
How to contact us
We always welcome your comments, suggestions and questions on the AutoCheck service.
If you need assistance or have any comments about our website you may contact us by e-mail at autocheck@uk.experian.com, by telephone, or post.
Telephone
You may call our Service Support Team on 0870 013 1696 (Monday to Friday 9am to 5pm). Calls from BT landlines cost up to 10p per minute. The price of calls may vary with other operators. Please check with youroperator for exact charges.
Post
AutoCheck Service Support,
Landmark House, Experian Way,
NG2 Business Park,Nottingham, NG80 1ZZ
AutoCheck is provided by Experian Ltd. the leading supplier of information to the automotive industry. Experian Ltd is an Appointed Representative of Motorfile Ltd which is authorised and regulated by the Financial Services Authority. Motorfile Ltd, Landmark House, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ, Registered in England No 3009493, VAT No 887133593.
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Help and advice
Some relevant frequently asked questions
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I have purchased a Multiple Check and I haven't used them all, why can't I do any more checks?
It is more than likely you have either registered your insurance, in which case any remaining checks will become void, or you have passed your 60 day time limit and your account has expired.
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If I purchase a multiple check and I do not wish to use them all can I get a refund?
No, a multiple check is so you can check UP TO 5 vehicles. Any unused checks are non-refundable.
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When does the 60 days start? When I register, purchase or when I check the first vehicle?
The 60 days start from the date of purchase of the AutoCheck.
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Can you buy a check over the phone?
This service is an online service only, so we are unable to carry out a check over the phone.
