Frequently Asked Questions

Below are our frequently asked questions, if you don't get the answer you want below please visit the contact us page to contact our customer service team

All our Frequently Asked Questions

I have purchased a Multiple Check and I haven't used them all, why can't I do any more checks?

It is more than likely you have either registered your indemnity, in which case any remaining checks will become void, or you have passed your 60 day time limit and your account has expired.

If I purchase a multiple check and I do not wish to use them all can I get a refund?

No, a multiple check is so you can check UP TO 5 vehicles. Any unused checks are non-refundable.

When does the 60 days start? When I register, purchase or when I check the first vehicle?

The 60 days start from the date of purchase of the AutoCheck.

Worried about using your credit card online?

AutoCheck is a safe and secure website. Please see the Security Information section of the site for full details. For security reasons we do not keep credit card details on our database.

Can you buy a check over the phone?

This service is an online service only, so we are unable to carry out a check over the phone.

Forgotten your user name and password?

Your username is the email address that you have registered. To reset your password, click the link that states "reset password". Enter your email address. An email will be sent to you with a link to reset you password. Follow the onscreen instructions.

If I purchased a single check, can I pay the extra £5.00 to upgrade to a multiple check?

No, we are unable to take any extra payment from you so an upgrade is not possible

When do I get my check?

Your report appears as soon as you have successfully made your purchase. The results are instant.

I have no registration number (BIKES), can I check a VIN / Chassis / Frame number?

Not on the site, but if you call the customer services team on xxxxxxxx they will be happy to check the VIN for you to see if they can find a relating registration that you can check instead.

How much does the data check insurance cost?

There is no extra charge for the data insurance, it is included in the cost of your check.

I bought a multiple check, why is it asking me to pay again when I have checks remaining / How long do I have to carry out my checks?

The checks expire after 60 days OR You have confirmed the data check insurance, therefore forfeiting your remaining checks.

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