Frequently Asked Questions

I have purchased a Multiple Check and I haven't used them all, why can't I do any more checks?

It is more than likely you have either registered your indemnity, in which case any remaining checks will become void, or you have passed your 60 day time limit and your account has expired.

If I purchase a multiple check and I do not wish to use them all can I get a refund?

No, a multiple check is so you can check UP TO 5 vehicles. Any unused checks are non-refundable.

When does the 60 days start? When I register, purchase or when I check the first vehicle?

The 60 days start from the date of purchase of the AutoCheck.

Worried about using your credit card online?

AutoCheck is a safe and secure website. Please see the Security Information section of the site for full details. For security reasons we do not keep credit card details on our database.

Can you buy a check over the phone?

This service is an online service only, so we are unable to carry out a check over the phone.

Forgotten your user name and password?

Your username is the email address that you have registered. To reset your password, click the link that states "reset password". Enter your email address. An email will be sent to you with a link to reset you password. Follow the onscreen instructions.