Cancellation and Refunds

Single AutoCheck

If you have purchased the single AutoCheck product you have agreed that we will provide the AutoCheck service immediately following your request. The AutoCheck service offers an instant service and is fully performed once the search results are provided. You acknowledge this means that YOU LOSE YOUR RIGHT TO CANCEL THE AUTOCHECK SERVICE AND RECEIVE A REFUND either pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or pursuant to the Terms and Conditions.


Multiple AutoCheck

If you have purchased the multiple AutoCheck product, you have a right to cancel any unused checks within 14 days of purchase and receive a refund as follows:

Number of AutoChecks remaining Refund
5 The full cost of the purchase
4 The difference in cost between a single AutoCheck and a multiple AutoCheck
3 75% of the difference in cost between a single AutoCheck and a multiple AutoCheck
2 50% of the difference in cost between a single AutoCheck and a multiple AutoCheck
1 25% of the difference in cost between a single AutoCheck and a multiple AutoCheck
0 Nil

How to Cancel

To exercise your right to cancel, you must inform us (our contact details are set out below) of your decision to cancel this contract by a clear statement. You may use the attached model cancellation form, but it is not obligatory.

Telephone: 03330 000 178

Email: autocheck@uk.experian.com

Address: AutoCheck Service Support, Experian Automotive, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ

*Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02. If your landline or mobile phone package means you can call an 01 or 02 number as part of ‘free’ inclusive minutes, the same will apply to calling our 03 number.

Cancellations will be acknowledged promptly and refunds paid within 14 days. We will pay refunds to the bank/credit account used to pay for the check.


MODEL CANCELLATION FORM

To: Experian Limited

[insert address]

[insert email address]

I hereby give notice that I cancel my contract of sale for the supply of the following service: Multiple AutoCheck

Name of consumer:

Address of consumer:

Reference number:


Signature of consumer (only if this form is notified in paper)

Date


Contact

Contact Us