Contact Us

Do You Have Any Questions Or Queries?

If you are looking for a quick answer to a question, it's worth taking a look at the frequently asked questions to see if the answer you need is already there.

If you would like some advice on buying a car, try our article - top 10 tips when buying a used vehicle

Alternatively you can get in touch with us via the following methods


Phone us

03330 000 178
Monday to Friday 9am to 5pm

Call costs

Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02. If your landline or mobile phone package means you can call an 01 or 02 number as part of ‘free’ inclusive minutes, the same will apply to calling our 03 number.

Please note: The AutoCheck service is only available online; you will not be able to purchase an AutoCheck over the telephone.


Write to us

AutoCheck Service Support
Experian Automotive
The Sir John Peace Building
Experian Way
NG2 Business Park
Nottingham
NG80 1ZZ


Complaints

If you wish to make a complaint, please see our complaint handling procedure for details of how to do so. From 15 February 2016, you also have the option to register your complaint using the European Commission Online Dispute Resolution (ODR) platform. This is a web-based platform that is designed to help consumers who have bought goods or services online to deal with issues arising from their purchase.

Email: complaints@uk.experian.com

Post: Customer Relations, Experian Limited, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ.

Telephone: 0344 481 8197* from Monday to Friday, 9am to 5pm

*Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02. If your landline or mobile phone package means you can call an 01 or 02 number as part of ‘free’ inclusive minutes, the same will apply to calling our 03 number.